Privacy Policy

Mr. Potty Plumbing is a family-owned plumbing company located at 27823 Hwy Blvd, Katy, TX 77494. You can reach us at 713-352-1919 or info@mrpottyplumbing.com.

We only collect information you choose to give us, including:

• Name, email address, phone number, and service address you submit through forms (e.g. the Customer Care Club sign-up).
• Details about the plumbing service you're inquiring about.
• Basic technical data your browser sends automatically (IP address, device, referring page) for security and site analytics.

We do not knowingly collect information from children under 13.

• Respond to your inquiry and schedule, perform, or follow up on plumbing services.
• Enroll and manage your Customer Care Club membership.
• Send service reminders, appointment confirmations, and account notifications.
• Improve the website and our customer experience.
• Comply with legal and tax obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing.

Where the EU/UK General Data Protection Regulation applies, we rely on the following legal bases: your consent (e.g. when you tick the Care Club consent box), the performance of a contract (delivering the services you request), our legitimate interests in operating and securing our business, and legal obligation where applicable.

We share personal information only with:

• Service providers who help us operate our business (e.g. email, scheduling, payment processing) and are bound to use it only on our behalf.
• Government authorities when required by law, subpoena, or to protect our legal rights.
• A successor entity in the event of a merger, acquisition, or sale of assets.

We keep personal information only as long as needed for the purposes above and to meet tax, accounting, warranty, and other legal requirements. When it's no longer needed, we delete or anonymize it.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Withdraw consent at any time (where processing is based on consent).
• Object to or restrict certain processing.
• Opt out of marketing communications by replying STOP to texts or "unsubscribe" to emails.

To exercise any of these rights, email info@mrpottyplumbing.com. We'll respond within a reasonable timeframe and may need to verify your identity.

Our site uses a small number of cookies and similar technologies to keep the site functional and to understand aggregate usage. You can disable cookies in your browser settings; some features may not work as expected if you do.

We use reasonable administrative, technical, and physical safeguards to protect the information you share with us. No method of transmission over the internet is 100% secure, but we work to keep your data protected.

We may update this Privacy Policy from time to time. When we do, we'll change the "Updated" date at the top of this page. Material changes will be communicated through the website or by email where appropriate.

Questions about this policy or your information? Contact Mr. Potty Plumbing:

27823 Hwy Blvd, Katy, TX 77494
713-352-1919
info@mrpottyplumbing.com